AI Agents That Work Inside Microsoft Teams
Deploy AI agents that answer in your Teams channels and chats like real colleagues, connected to Outlook, OneDrive, and the rest of Microsoft 365.
No new app to open answered where the question was asked
Teams-first companies run AgentTeams without leaving Teams.
Your company runs on Teams. Your answers live everywhere else.
Questions land in channels, the answers sit in mailboxes, files, and systems nobody wants to go dig through.
The same question, asked again
Policy, status, where-is-the-file. Every repeat steals minutes from whoever answers and hours across a quarter.
Average wait for a channel answer
The person who knows is in a meeting, on leave, or in another timezone. The thread goes stale while work waits.
Of answers already exist somewhere
In OneDrive, in an old thread, in a mailbox. Finding them costs more than re-answering, so nobody does either.
How it works with Microsoft Teams
Three steps to an AI team member that works alongside you in Microsoft Teams.
Connect Microsoft 365
Sign the agent in with its own Microsoft account. You choose the scopes; your admin can review every permission before consenting.
Add it to Teams
Drop the agent into the channels and chats where the questions happen. Give it a role, responsibilities, and your company knowledge.
Let it work
Start with approval gates on outbound actions. Loosen them as the agent earns trust, one action type at a time.
Everything an AI teammate needs inside Microsoft 365
One agent, one identity, working across Teams, Outlook, and OneDrive.
A real member of your channels
The agent joins the channels and group chats you choose, answers when mentioned, and shows a thinking indicator while it works, just like a colleague typing.
Answers grounded in your knowledge
Replies come from your company knowledge, your files, and your systems, with the source named. Not generic chatbot text.
Outlook mail and calendar
The same agent drafts and sends mail from its own mailbox, checks calendars, and schedules meetings across Microsoft 365.
OneDrive and SharePoint files
Reads, searches, and shares the documents your team already works in, and answers questions about what is inside them.
Reacts to events, not just mentions
New mail in a shared mailbox, a calendar change, a document update: the agent can pick it up and act without being asked.
Approvals and a full audit trail
Sensitive actions wait for a human yes. Everything the agent does is logged, attributed, and reviewable.
What teams use it for
Concrete examples of Microsoft Teams agents in production today.
Internal helpdesk in a channel
IT and HR questions land in a support channel. The agent answers the documented ones instantly and hands the rest to the right person with context attached.
A shared mailbox that answers itself
Sales or support mail arrives in a shared inbox. The agent drafts replies in your voice, posts the tricky ones to a channel for review, and keeps the queue moving.
Project rooms that stay current
The agent watches the documents and mail behind a project and posts updates to the project chat, so status questions get answered before they are asked.
Frequently asked questions
Things people commonly ask before deploying an AgentTeams agent in Microsoft Teams.
How does the agent show up in Teams?
As a member with its own Microsoft account: its own name, avatar, mailbox, and calendar. Colleagues mention it in channels or message it directly, and it replies in the thread with a visible thinking indicator while it works.
Which Microsoft 365 plans does it work with?
Any business or enterprise Microsoft 365 plan. The agent connects through Microsoft's standard sign-in and permission flow; your admin sees and approves exactly what it can access.
Does it work in channels or only in chats?
Both. It answers in team channels, group chats, and one-to-one messages, and it keeps each conversation separate, so a channel discussion never bleeds into a private chat.
What happens when it doesn't know the answer?
It says so and brings in the right human, with a summary of the question and what it already checked. You define escalation rules per topic; unattended guessing is never the default.
Can it take actions beyond answering, like sending mail?
Yes, across Microsoft 365: sending mail, scheduling meetings, updating documents. Each action type can require human approval, and every action is logged with the agent's name on it.
Works well with Microsoft Teams
Pair your Microsoft Teams agent with these integrations to cover more of your workflow.
Ready for an AI teammate in Microsoft Teams?
See how AgentTeams agents work alongside your team in Microsoft Teams, no engineering required, live in under an hour.
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