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Terms of Service

Last updated: October 2026

1. Acceptance of Terms

These Terms of Service are an agreement between you and AgentTeams, Inc., a Delaware corporation ("AgentTeams", "we" or "us"). By accessing or using the AgentTeams platform ("the Service"), you agree to be bound by these terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree, you may not use the Service.

2. Description of Service

AgentTeams is a platform that enables organizations to deploy and manage AI-powered agents that operate as virtual team members. Agents can connect to third-party tools, process information, and perform tasks on behalf of your organization. The Service includes the web application, agent runtime, and all related features and functionality.

3. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You must notify us immediately of any unauthorized use of your account.

4. Plans, Credits and Payment

The Service is offered on a free plan and on paid plans in several sizes, as described on our pricing page.

  • Credits. Each plan includes a number of credits for every billing month. Your agents use credits for the work they do: each task uses credits according to how much it reads, thinks and writes and the thinking power chosen for the agent, and the Service shows what used them. Credits have no cash value, cannot be sold, transferred or exchanged for money, and are not refunded.
  • Unused credits. On Starter and Business, the plan's credits left at the end of a billing month carry over into the next billing month, up to the number of credits the plan includes each month, and expire at the end of that month if they are not used. Credits on the Free plan do not carry over. When a paid plan ends, what is left carries over into the Free plan up to the Free plan's monthly credits.
  • When credits run out. We tell your organization's admins when 50%, 20% and 10% of a month's credits are left, and when they run out. Without credits your agents pause until credits are added: when the next billing month starts, or when you move to a larger size. A task that is already running when the credits run out is finished, and any credits it uses beyond your balance are taken from the next credits your organization receives.
  • Fees and renewal. Paid plans are billed in advance, monthly or yearly, in the currency you choose, through our payment processor Stripe. Your plan renews automatically for the same period until you cancel it, and you authorize us to charge your payment method for each renewal. Prices do not include taxes; sales tax, VAT or similar taxes are calculated at checkout and added to the price.
  • Moving up a size. You may move to a larger size at any time. We charge the difference in price for the rest of your billing period, counted from the start of the current billing month, and add the difference in credits for the current month at once. The larger size then applies at every renewal.
  • Automatic upgrades. An admin may turn on automatic upgrades. While they are on, each time your credits run out we move your plan up to the next bigger size and charge the difference as described above to your payment method on file without asking again. An admin can turn automatic upgrades off at any time in Billing.
  • Moving down and cancelling. You may move to a smaller size, switch between monthly and yearly billing, or cancel your plan in Billing. Moving down, switching from yearly to monthly and cancelling take effect at the end of the current billing period, and until then your plan and its credits stay as they are; switching from monthly to yearly takes effect at once. When a paid plan ends, your organization moves to the Free plan.
  • Refunds. Except where the law requires otherwise, fees are not refundable, including for a partly used billing period, for unused credits, and for an account closed before the end of a billing period.
  • Failed payments. If a payment fails, we try again over the following days and let you know. If it still fails, the paid plan ends and your organization moves to the Free plan.
  • Price changes. We may change the prices of our plans or the credits they include. We will tell you at least 30 days before a change applies to your plan, and it applies from your next billing period after that. If you do not agree, you can cancel before the change takes effect.
  • Free and Enterprise plans. We may change the Free plan or the credits it includes, with notice. If you agree an Enterprise plan with us in writing, that agreement applies where it differs from this section.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Transmit malicious code, spam, or harmful content
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Interfere with or disrupt the integrity or performance of the Service
  • Use agents to impersonate real individuals or to deceive third parties

6. Intellectual Property

The Service, including its design, features, code, and documentation, is owned by AgentTeams and protected by intellectual property laws. You retain ownership of any data, content, or materials you upload to the Service. By using the Service, you grant us a limited license to process your content solely for the purpose of providing and improving the Service.

7. Limitation of Liability

To the maximum extent permitted by law, AgentTeams shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or in connection with the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve months preceding the claim. The Service is provided "as is" and "as available" without warranties of any kind, express or implied.

8. Termination

You may terminate your account at any time by contacting us. Closing an account ends any paid plan at once, without a refund for the rest of the billing period. We may suspend or terminate your access to the Service at any time if you violate these terms or if we discontinue the Service. Upon termination, your right to use the Service ceases immediately. We will make your data available for export for a reasonable period following termination.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any dispute arising from these terms or your use of the Service will be decided exclusively by the state and federal courts located in New York County, New York, and both parties consent to the jurisdiction of those courts.

10. Changes to Terms

We may update these terms from time to time. When we make material changes, we will notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

11. Contact

If you have questions about these terms, please contact us at hello@agentteams.com.

AgentTeams, Inc., 50 Walker Street, Apt. 5A, New York, NY 10013, United States

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