Privacy Policy

At AgentTeams, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform at agentteams.com ("the Service"). By using the Service, you consent to the practices described in this policy.

The Service is provided by AgentTeams, Inc., a Delaware corporation, 50 Walker Street, Apt. 5A, New York, NY 10013, United States. AgentTeams, Inc. is responsible for the personal data described in this policy.

1. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and organization details provided during registration via Google OAuth.
• Usage data: Information about how you interact with the Service, including pages visited, features used, and agent configurations.
• Agent data: Messages, directives, knowledge items, and other content you provide to configure and communicate with your AI agents.
• Integration credentials: OAuth tokens for third-party services (Slack, Google Workspace, etc.) that your agents connect to, stored encrypted.
• Billing information: When you buy a plan, our payment processor Stripe collects your card details, billing name and address, and tax ID. We never see or store your full card number. We keep your plan, what you paid, your invoices, and the credits your agents used.
• Device and log data: IP address, browser type, operating system, and access timestamps collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Authenticate your identity and manage your account
• Enable your AI agents to connect to and operate within third-party tools
• Improve, personalize, and develop new features
• Communicate with you about updates, security alerts, and support
• Bill you for your plan, send receipts, and tell your admins when credits run low
• Comply with legal obligations and enforce our terms

3. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Third-party integrations: When your agents connect to external services, necessary data is shared with those services to perform actions on your behalf.
• AI model providers: Agent conversations are processed by our AI infrastructure to generate responses. We do not use your data to train models.
• Service providers: We use cloud infrastructure providers (Google Cloud Platform) to host and operate the Service. When you chat with us on our website, Intercom, Inc. in the United States receives and stores the conversation for us. PostHog Inc. in the United States receives how our website and the product are used, as described in Cookies below. PromoteKit in the United States runs our affiliate program: for an organization a partner sent us, it receives the billing email address and payments, as described in Cookies below.
• Payments: Stripe, Inc. and its affiliates process payments and keep payment details for us, under Stripe's own privacy policy. The checkout and billing pages are hosted by Stripe.
• Legal requirements: We may disclose information when required by law, regulation, or legal process.

4. Google Workspace Data (Limited Use)

When you connect a Google account, AgentTeams requests access to Gmail, Calendar, Drive, Contacts, and related Google Workspace data so your agents can perform the actions you ask of them. AgentTeams's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• We only use Google Workspace data to provide the user-facing features you connect it for, such as reading and sending email, managing calendar events, and creating or editing Drive documents.
• We do not use Google Workspace data to train, develop, or improve generalized or non-personalized AI or machine-learning models.
• We do not allow humans to read your Google data, except with your explicit consent for specific items, where required for security or to comply with applicable law, or where strictly necessary to operate or repair a feature and limited to what is required.
• We do not sell Google Workspace data, use it for advertising, or transfer it to others except as needed to provide the features you request, comply with applicable law, or as part of a merger or acquisition with continued protection of your data.

5. Security

We take the security of your data seriously. We use AES-256 encryption for data at rest, TLS encryption for data in transit, and encrypt all integration credentials with dedicated encryption keys. Access to production systems is restricted and monitored. While no system is completely secure, we implement industry-standard safeguards to protect your information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain processing of your data where applicable.

To exercise any of these rights, contact us at hello@agentteams.com.

7. Cookies

We use essential cookies to authenticate your session and maintain your preferences (such as theme settings, the currency you choose for our prices, the plan you pick on our pricing page before you sign up, kept for up to 30 days so you can sign up for that plan, and, when you install AgentTeams from the Pipedrive Marketplace, which installation is waiting for you to finish it, kept for up to one day). We are also trying out two versions of our pricing page: a cookie remembers which one you were shown, for up to 30 days, so the page stays the same when you come back; it holds nothing but the version. On our marketing pages you can chat with us through Intercom's Messenger, provided by Intercom, Inc. in the United States: it keeps what you write and the pages you view while chatting, and sets cookies (intercom-id, intercom-session and intercom-device-id) that last up to 9 months so your conversation stays with you. We count these among the essential cookies, because the chat doesn't work without them. Essential cookies are necessary for the Service to function and cannot be disabled. On our public website, and never inside the product, we use Google Analytics and Google Ads conversion measurement, provided by Google Ireland Limited, to understand how visitors find and use the site and which of our ads lead to booked demos. On the same pages we use RB2B, provided by GetEmails, LLC in the United States, to recognize business visitors from the United States (such as their name, company and LinkedIn profile, together with the pages viewed) so we can follow up with people interested in AgentTeams. We also use the Meta Pixel, provided by Meta Platforms Ireland Limited, on the same pages and on our sign-up pages, to learn which of our ads on Facebook and Instagram lead to visits, clicks on our sign-up and demo buttons, booked demos and sign-ups, and to show our ads there to people who visited our website: it sends Meta the pages viewed and those steps, never what you write, and sets a cookie (_fbp) that lasts up to 90 days. We also use PromoteKit, provided by PromoteKit in the United States, for our affiliate program, on the same pages and on our sign-up pages, to learn which partner sent you when you arrive through a partner's link: it then sends PromoteKit the partner's code from that link, never the pages you view or what you write, and sets a cookie (promotekit_referral) that holds the referral and lasts 60 days. When you sign up, we keep the referral with your organization, and when your organization buys a plan we pass it to our payment provider, Stripe. PromoteKit, which we connect to our Stripe account for this, then receives your organization's billing email address and payments, so that partner is credited for them. If you turn Marketing off again, we remove the cookie. On our website and inside the product we use PostHog, provided by PostHog Inc. in the United States, to understand how people use them: which pages and features are used, where people stop while signing up and setting up their workspace, and recordings of visits that show the pages as you saw them, including your data and messages, and what you clicked and typed. Recordings never show passwords, sign-in codes or the access keys you enter to connect other tools: they show stars in their place. Pages that show access keys or codes are never recorded. Until Analytics is allowed, PostHog sets no cookies, stores nothing on your device and only counts the pages viewed, anonymously: to tell visits apart without cookies, it computes a code on its servers from your IP address and browser that changes every day. Once Analytics is allowed, PostHog sets a cookie whose name starts with ph_ and keeps the same information in your browser's storage, for up to one year, records visits, and, when you are signed in, links your visits to your account by its internal number and your email address, never your name, and to your organization with its name and plan. If you turn Analytics off again, PostHog stops recording, removes its cookie and storage, and goes back to counting anonymously.

The cookie banner asks for your agreement by purpose. Analytics covers Google Analytics and PostHog. Marketing covers Google Ads conversion measurement, the Meta Pixel, RB2B and PromoteKit. “Accept” allows both, and “Customize” lets you allow either one or neither, while essential cookies are always on. If you visit us from the European Union or elsewhere in the European Economic Area, the United Kingdom, Switzerland or Quebec, these cookies are only set, RB2B, the Meta Pixel and PromoteKit only run, and PostHog only records visits, after you allow their purpose in the banner. Everywhere else we don't show the banner: both purposes are allowed from your first visit, except Marketing when your browser sends a Global Privacy Control signal, and you can turn either one off. Wherever you are, you can change your choice at any time via “Cookie settings” in the footer. We tell where you visit us from by the country of your IP address, and in Canada its province, and keep only whether to show the banner, in an essential cookie that lasts until you close your browser. Google Analytics 4 does not log or store IP addresses.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Agent conversation data and knowledge base content are deleted when the associated agent or organization is removed. Photos people send to their AI employees are kept for 90 days, so the employee can still use them later (for example to publish them), and then deleted. Billing records (invoices, payments, and the credits used) are kept for as long as tax and accounting laws require, also after an account is closed.

Facebook and Instagram data

When you connect Meta, your agent can reach only the Facebook Pages, Instagram professional accounts and ad accounts you select in Meta's own dialog. To end that access and have the data deleted:

• Disconnect in AgentTeams: on the agent's Tools tab, disconnect Meta. The agent stops using the connection right away.
• Remove AgentTeams in Meta: in Meta's Business Settings, open Connected apps, select AgentTeams and remove it. This ends our access on Meta's side.
• Ask us to delete the data: email hello@agentteams.com and we delete what we received from Meta, including the stored connection and the posts, comments, messages and results your agents read. We delete it within 30 days and confirm by email. Deleting your account removes it as well, as described above.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@agentteams.com.

AgentTeams, Inc., 50 Walker Street, Apt. 5A, New York, NY 10013, United States