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Workflow Automation

Automate Business Workflows with AI Agents

Build workflows that trigger on real events — a new ticket, a Slack message, a PR review request — and let AI agents handle the rest.

Start from real events

Workflows begin when something actually happens — not on a schedule, not manually. Real events from your tools.

Help Scout

New ticket created, customer reply, tag added, or conversation assigned.

Slack

Message in a channel, direct message, reaction, or mention of your agent.

GitHub

Pull request opened, issue created, review requested, or CI/CD status change.

Telegram

Incoming message, bot command, or group mention triggers your workflow.

Filter with smart conditions

Not every event needs the same response. Route events to the right agent with precise conditions.

Route by mailbox

Send billing tickets to your finance agent, technical issues to engineering.

Filter by tag

Only trigger on tickets tagged "urgent", "refund", or custom tags.

Match customer

Apply special handling for VIP customers, specific companies, or regions.

Check channel

Different workflows for #support vs #sales vs direct messages.

Execute with your team

When conditions match, your agents take action. No manual steps, no delays.

Route to agents

Assign incoming events to the right AI agent based on skills, availability, or team membership.

Send notifications

Alert team members via Slack, email, or in-app when specific conditions are met.

Update statuses

Automatically tag, categorize, and update ticket statuses based on agent analysis.

Handoff between agents

Escalate from a support agent to a specialist, or pass context between agents on different teams.

Build workflows visually

Your project manager guides you through workflow setup in a split-view interface. No code. No YAML. Just describe what you want.

Workflow Builder
1

Choose a trigger

Select the event that starts your workflow. A new Help Scout ticket, a Slack message in a specific channel, or a GitHub PR being opened.

2

Add conditions

Filter events so only relevant ones proceed. Route by mailbox, tag, customer type, channel, or custom criteria.

3

Define actions

Choose what happens — route to an agent, send a notification, update a status, or chain multiple actions together.

4

Activate

Your workflow runs automatically on every matching event. Monitor performance and adjust conditions in real time.

Ready to automate your workflows?

Stop building manual processes. Let AI agents handle the repetitive work so your team can focus on what matters.