WordPress and WooCommerce Are Now Live: AI Agents for Your Site

WordPress and WooCommerce just joined the catalog, together. Connect them, and your AI employee becomes the WordPress AI agent for your website and the WooCommerce AI for your store, working in both the way a teammate does. In WordPress it drafts and updates posts and pages, publishes or schedules them, uploads images with alt text, and answers and moderates comments. In WooCommerce it answers order questions from the order itself, issues refunds, keeps prices and stock current and reports on sales. Every change it makes is checked first, and your rules decide which ones need a person.

The AI agents for WordPress and AI agents for WooCommerce pages have the overview, and the help pages for connecting WordPress and connecting WooCommerce have every step and permission.

What your AI employee can do in WordPress

• Blog posts and pages. It finds and reads them, published, scheduled or in draft, and writes new ones as drafts with a title, an excerpt, categories, tags and a featured image. Give it your style guide and it writes the way your site already sounds.
• Publishing and scheduling. It publishes a post or page when it's ready, or schedules it for a date and time in your site's own time zone.
• Website content updates. It searches your posts and pages for the old price, the old opening hours or a name that changed, and updates only what changed, keeping the page's blocks as they are.
• Images with alt text. It uploads images to your media library, including a photo someone sends it in chat, writes alt text that describes each image for people who can't see it, and sets a post's featured image.
• Comments. It reads new comments, answers questions under your posts as its WordPress user, and approves, holds or marks spam.
• Categories, settings and plugins. It adds categories and tags, and can work with your site's settings and any plugin that offers its features to apps, as far as its user's role allows.
• Regular rounds. WordPress doesn't tell apps when something happens on a site, so there are no WordPress reactions. Give your AI employee a schedule on the Tasks page instead: a weekly post, a look at new comments every morning, a check of last month's drafts.

What your AI employee can do in WooCommerce

• Store orders. It finds an order by its number or the customer's name or email, and reads it in full: items, totals, payment, shipping method and address, the tracking numbers shipping plugins keep on it, refunds and every note. That's usually all it takes to tell a customer where their order is.
• Notes, status and refunds. It adds a private note for your team, or a note WooCommerce emails to the customer. It changes an order's status, and refunds all or part of an order through the payment provider, or records a refund made elsewhere.
• Product updates. It looks up products and their variations, updates prices, sales and sale dates, stock counts and descriptions, and sets a product's low-stock threshold.
• Customers and coupons. It finds a customer with their addresses and recent orders, and creates coupon codes: a percentage or a fixed amount off, with an expiry date, usage limits, a minimum spend or free shipping.
• Sales reports. Sales for a week, a month or any dates you name: total and net sales, orders, items sold, refunds and discounts, and the best sellers, always in your store's own currency.
• Reactions. Your store tells your AI employee about new orders, order status changes, new customer accounts and stock running low. You switch on the ones you want on the Tasks page, each with your own instruction. Low stock comes once each time a product drops to its threshold, not with every sale after.

Three setups to start with

• The weekly post, drafted on time. Give your AI employee a weekly writing task: every Monday it takes the next topic from your content plan, writes the post as a draft with an excerpt, a category and a featured image, and tells the editor it's ready. Once the post is approved, it schedules it for Thursday morning.
• Order questions, answered with the facts. Connect WooCommerce to the employee who works your support inbox in Help Scout, Zendesk or Intercom. When a customer asks where their parcel is, it finds the order by their email, reads the status, the tracking and the latest notes, and drafts a reply from what the order says, for a person to approve.
• A heads-up before a bestseller runs out. Switch on the low-stock reaction. When a product drops to its threshold, your AI employee checks how fast it has been selling, tells the team in Slack or Microsoft Teams what is running low and roughly how long the rest will last, and leaves the reorder to you.

How the connections work

You connect WordPress from your AI employee's Tools tab: enter your site's address and approve the connection on WordPress's own approval page. WordPress hands AgentTeams an application password for the user who approved, which we keep encrypted. Your AI employee works as that WordPress user, so the user's role decides what it may do. A user of its own is the cleanest choice: Editor to look after everyone's posts and pages, Author for its own posts only. Your site needs a secure address (https), WordPress 5.6 or later and application passwords switched on, as they are by default.

WooCommerce runs on WordPress, so it connects through WordPress's approval page too, as a connection of its own. The user who approves needs the Shop manager role (or Administrator). To hear about new orders, status changes, new customers and low stock, we add four notifications to your store, one set for your whole team. None of the reactions is on from the start. An employee that runs the store doesn't get to write your blog, and the other way round, unless you connect both.

Common questions

• Will it publish on its own? New posts and pages always start as drafts. Every change it wants to make is checked first, and your company's rules decide which ones need a person to approve them. Publishing, a change to a live page and a public reply to a comment are reviewed every time, never waved through because similar ones were approved before. The guardrails guide covers how to set those rules.
• Will it refund an order or email a customer on its own? The same review applies in the store. A refund, a note to a customer, a status change WooCommerce emails the customer about and a change to a product in your shop are reviewed every time. Some of these send WooCommerce's own emails, just as when your team makes them.
• Can a comment or a checkout note tell it what to do? No. Anyone can write a comment, and your customers write the names, addresses and checkout notes on their orders, so your AI employee reads all of them as information, never as instructions.
• Does it work with the block editor? Yes. New posts arrive as a classic block, which the editor turns into blocks with one click, and when it edits an existing post, it keeps the post's blocks as they are.
• How do we stop it? Disconnect WordPress or WooCommerce on the employee's Tools tab, and it stops working on your site or store at once. For the clean way round, also revoke its application password in WordPress (Users, Profile, Application Passwords). Everything it already wrote or changed stays in place.

Where this fits

Around every post and every order there is small work: the draft that needs a last pass, the page with last year's prices, the question about a parcel, the product about to sell out. With WordPress and WooCommerce connected, that work has an owner. Both join Shopify, Stripe, PayPal, QuickBooks and Klaviyo in the integrations catalog. For the wider picture of store work, see how AI agents for e-commerce handle orders, support and stock.

Ready to try it? Open your AI employee's Tools tab and connect WordPress, WooCommerce or both. Start with drafts, lookups and private notes, and widen its lane as the work looks right.